Return & Refund
Once an order has shipped, we do not accept returns or exchanges.
Purchases Made Through Retailers
Please contact the store where you purchased your products for a return or exchange (note each retailer have their own return rules and regulations). Cachos Brazil Hair Care is unable to provide a return or exchange for a purchase made through a retailer.
Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been shipped.
Damaged or Defective Products
Damaged or defective products may be returned to Cachos Brazil Hair Care. Please adhere to the following:
- Please contact us at firstname.lastname@example.org with your name and order number. Please write reason for return under subject line.
- Please submit photo of the damaged or defective product.
Ship items back to us within 14 days of initial return email.
Refund will be issued within 7 business days once the item is received.