- Domestic orders ships within 3 to 5 business days.
- International orders may take between 20 to 45 days to arrive.
When tracking your international order, it's not uncommon for tracking to stop once it leaves the US ( Jamaica, NY). You may see the following information: (Your item arrived at our USPS facility in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER. The item is currently in transit to the destination). It's up to the recipient country to update the tracking process. Please contact your countries post office for additional tracking update.General Shipping Policy
We ship all orders via UPS at 4PM each day. Once processed, your order will be shipped via USPS.
All delivery times are estimated from the time your order leaves our processing center.
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify that you've entered the correct address. Please make sure your address is correct before finalizing your order. We can not be responsible for goods delivered to the wrong address. In case you notice that you've entered the wrong address you can email us at firstname.lastname@example.org with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
Order Processing Times
Please allow 3 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 2-5 business days. Orders submitted on weekends will be processed by the 2nd business day. All packages, unless otherwise stipulated are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all orders. Delivery times are estimated from the time your order leaves our processing center.
All packages, unless otherwise stipulated are shipped via United States Postal Service Priority International or First Class International. Tracking numbers are given, but the postal service may not provide tracking route information until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.
Shipment to Canada
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check the regulations and policies of the receiving country and abide by them. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Incorrect Shipping Information
If a package is returned to Cachos Brazil Hair Care due to an incorrect or incomplete shipping address provided by the customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Cachos Brazil Hair Care is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address is incorrect.
Lost or Stolen Packages
Cachos Brazil Hair Care is not responsible for lost or stolen packages that have a confirmed delivery to the address entered at the time of purchase. Upon inquiry Cachos Brazil Hair Care will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.